Grooming Policies
By appointment only
Monday - Friday
7am - 6pm
Saturday & Sunday
CLOSED
Text / Voicemail 502-287-9906
Email: CustomPaws502KY.com
*Late Policy*
Exceed 15 minutes from scheduled appt time, original appt must be rescheduled (based on availability) and 50% of the scheduled service will be charged. If late this runs into the appts for the rest of the day. Not only do we work with animals, we specialize with aggressive, high anxiety and special needs pets. We pride ourselves on providing a safe, clean environment along with beautiful fur babies! In order to do so, we need proper amount of time to complete our tasks.
*Cancellation & Reschedule Policy*
To avoid a 50% "No Call, No Show" fee of the scheduled service, please provide us with at least 24 hours' notice if you need to cancel or reschedule your fur babies Spa Day. A lot of time, patience and skill goes into grooming, and it's almost always impossible to have a fur baby on the Wait List come in with such little notice. We do understand things happen, accidents or emergencies and are very lenient. To view our Grooming Policies, please visit www.CustomPawsKy.com 'Grooming'. To ensure you are receiving notifications and appt reminders, please go to your notifications on the CP app and click on. Notifications are sent via email and on the app. Please review your email and other information to ensure it is up to date. Feel free to reach out with any questions or assistance needed!
**"No Show" fee must be received before any future services are scheduled or rendered**
I have a boarding reservation and on my invoice is has Doggy Daystay, please explain?
Boarding is operated on 24 hours. I.E If drop off time is 8am, pick up time is 8am. You can absolutely pick up as late as 6pm, however, there will be an additional Doggy DayStay fee for the additional time and love it takes to care for your pups!
Please email Custompaws502@gmail.com to set up a tour!
Tours are given Tuesday-Thursday, 430-6pm.
The majority of pups are eating dinner during this time frame. We specialize with high anxiety, special needs, and reactive fur babies and want them to be and feel comfortable and safe. If we are rotating pups while on an unplanned tour, this can either stall the rotations or create fear and stress for pups that trust us.
Privacy Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.