Privacy Policy
Last Updated: August 22, 2026
Custom Paws Pet Resort & Spa (“Custom Paws,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit our website, contact us, or use links to our online booking and customer-management services.
Information We Collect
We may collect information you voluntarily provide, including:
Name
Email address
Phone number
Information submitted through contact forms
Information related to inquiries about our services
Our website may also automatically collect certain technical information, such as:
IP address
Browser and device information
Pages visited
Referral source
General website usage information
This information may be collected through cookies, analytics tools, and similar technologies.
Online Booking and Payments
Online reservations, customer accounts, pet information, payments, and certain communications are managed through RunLoyal, a third-party pet-care management platform.
When you enter information through the RunLoyal Client Portal or other RunLoyal services, that information may be collected and processed directly by RunLoyal in accordance with its own privacy policies and terms.
Custom Paws does not control RunLoyal's independent data-processing practices.
How We Use Information
We may use information to:
Respond to inquiries
Provide boarding, daycare, grooming, and related services
Communicate about reservations or services
Improve our website and customer experience
Understand website traffic and usage
Maintain business and transaction records
Comply with applicable legal obligations
Cookies and Analytics
Our website may use cookies and analytics technologies to understand how visitors use the site and to improve its performance.
Third-party services may also place cookies or collect information according to their own privacy policies.
Sharing of Information
We do not sell your personal information.
We may share information with service providers when reasonably necessary to operate our business, including providers used for:
Online booking
Payment processing
Website hosting
Analytics
Customer communications
Business administration
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, employees, or others.
Data Security
We take reasonable measures to protect information in our possession. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites or services, including RunLoyal. We are not responsible for the privacy practices, security, or content of third-party services.
Children's Privacy
Our website and services are intended for adults responsible for pets and are not directed toward children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
Questions regarding this Privacy Policy may be directed to:
Custom Paws Pet Resort & Spa
Louisville, Kentucky
custompaws502@gmail.com
(502) 287-9906